Kia Motors Europe set to boost customer satisfaction The latest deal between Kia Motors Europe (KME) and AkzoNobel is set to give a healthy boost to KME’s Customer Satisfaction Index (CSI), as well as helping distributors improve productivity and profitability of their dealerships. Underlining KME’s commitment to working with market leaders in the automotive industry the new Pan-European agreement takes the existing partnership to the next level after KME signed up to the benefits of AkzoNobel’s business performance services. The deal gives its distributors access to additional non-technical training and support, as well as Sikkens state-of-the-art products and benefit of the Acoat Selected independent network of leading bodyshops. Uwe Hannes, Vice President Aftersales, Kia Motors Europe, confirmed: “This latest deal, with a premium paint supplier, reinforces AkzoNobel’s position in supporting Kia’s growth plans as well as underlining our strategy of cooperating with market leading partners in the automotive refinishing market. With AkzoNobel’s in-depth understanding of the market combined with its innovative products we can confidently drive forward distributor performance and customer satisfaction.” “Through non-technical training, great products and a high performing bodyshop network our dealerships will now have access to a comprehensive range of leading repair and refinishing services across the region, ensuring we continue to develop and grow,” he concluded. Keith Malik, Director of Global Accounts, AkzoNobel, added: “We are delighted to be strengthening our relationship with Kia Motors Europe and helping build an even brighter future for its business. It is always a pleasure to be working with another premium brand. The deal is recognition of the important role Sikkens value-add services can play in improving performance today and into the future.” 10 Sikkens - Latest news Photo: InsatiableWanderlust / Shutterstock.com Pagina 9
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