parameters and sources of error that can affect the result of a repair. This starts with accurate color determination, which is an essential basis for achieving a perfect finish. The wrong choice can be very expensive in terms of customer dissatisfaction and extra labor to rework the repair. Our technical coaches are continuously trained in the latest paint systems and repair techniques, and they share their knowledge daily, on site, with the painters in bodyshops. Examples of current trends addressed by our training include the three-layer coatings which are used to accentuate special effects. In this system a second glazed layer helps to produce an exceptionally intensive depth effect and brilliance from the colored basecoat in reaction to incident light. Kaleidoscope: How high a priority is training to AkzoNobel Sikkens? Jean Papachryssanthou, Technical Manager, EMEA: Training is really important to us, for a number of reasons. We sell a technically sophisticated, premium-quality product system and we want to ensure that our customers know how to gain the maximum benefit from using it. This is vital not only to the customer’s business success, but to our own. Our ‘Creating Together’ approach helps customers to maintain a competitive edge and to futureproof their businesses. At the same time, technical coaching and skill development gives us a great opportunity to improve health and safety in the working environment. We always emphasize personal protection and safe product handling, and we invest heavily in related training and equipment. While our coaches teach best practice, our technical application engineers set a good example to customers by working to the latest health and safety standards. So what can we conclude from the advice of these specialists? First of all, training is vital to the futureproofing of bodyshop businesses. In the shorter term, it helps maintain their competitive edge by combining excellent repair standards with time and cost savings. Employee motivation is an added bonus which further enhances throughput and profits. The gains in competence, confidence, engagement and awareness of health and safety are also of tremendous benefit. In short, training should be seen as one of the most important investments you can make. 40 Sikkens - Services Pagina 39
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