Kaleidoscope, Summer 2014 While there is still a good retail and private customer base, insurance-related jobs at Fix Auto UK account for 70% of the business, with the rest being made up of a combination of manufacturer approved dealership work and the West Midlands Police. The bodyshop uses three spray booths, along with UV lamps, ColorScala Pro and ColorManager. Owner Parwinder Dhutty has found that retail business is declining while service level agreement demands Reinhard Beyer says: “The products and processes are designed to ensure quick, easy application and is replicable. For me as a managing director of several sites, this is a decisive factor. It allows us to provide high-quality services everywhere, rapidly, flexibly and simultaneously.” Strengthening relationships Fix Auto Birmingham North (Clarke and Evans), UK This Birmingham-based company has been a Sikkens customer for seven years and deals with around 35 vehicles a week, of these 10% are light commercials. from all work providers are increasing. Today’s major challenges, he feels, are the replenishment of staff leaving the trade and the difficulty in attract new young talent to join, as well as the rising energy costs and the apparent unwillingness of banks to support the motor repair sector. In response, he has invested in both more training to diversify the skill-sets of existing staff and new and more efficient equipment and processes. Despite the challenges, he senses confidence in the sector and sees the support of long-term partners and suppliers as being vital to his business. “The relationship between paint suppliers and bodyshops will become stronger, with products and technology playing a much bigger role in helping to reduce key-to-key times, cycle times and repair costs.” Rising to the challenge Koopman Autoschade B.V., the Netherlands With one spray booth, one infrared lamp and one UV lamp Koopman Autoschade B.V. use the ‘personal touch’ to repair approximately 25 vehicles every week. Patrick Koopman, the Company’s Owner and General Manager, is rising to the challenges of insurers controlling a large proportion of work provision and manufacturers becoming more specific about where their vehicles are repaired, through a raft of business initiatives. Among these is the specialization in American pick-ups, with Koopman Autoschade B.V. being one of the few operators in the Netherlands to import large scale parts. “The ‘personal touch’ is essential to build a good relationship with customers so that they do not get dictated by the insurer. Add this to our network of insurance intermediaries and we can approach insurers on behalf of a customer and offer a complete package,” explains Patrick. “Cross-selling is also important. I have Parwinder Dhutty and Barry Murray (Regional Sales Manager) Sikkens - Latest news 7 Pagina 6
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